We want to make your shopping experience as smooth as possible. Below are answers to some of the most common questions we receive about shipping, returns, and product care.
We offer Standard, Express, and Next-Day shipping options. You can select your preferred method at checkout. Shipping times may vary based on your location.
Yes, we offer free shipping on all orders over $100. For orders below this amount, standard shipping fees apply.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your order’s journey.
We accept returns within [30] days of delivery, provided the item is unused, in its original packaging, and with proof of purchase. Certain items, such as custom-made products, are non-returnable.
To initiate a return, please contact our customer service at [email address] with your order number. We will provide instructions and a return shipping label.
Refunds are processed within [7-10] business days after we receive and inspect your return. Refunds will be issued to your original payment method.
Each product is unique, but generally, we recommend keeping furniture out of direct sunlight to prevent fading. Regular dusting and cleaning with a damp cloth are usually sufficient for most materials.
Yes, for wooden furniture, we suggest using a wood-specific cleaner or polish and avoiding harsh chemicals. Wipe up any spills immediately to prevent staining.
For upholstered furniture, we recommend vacuuming regularly to remove dust and debris. In the event of a spill, blot immediately with a clean cloth and use a fabric cleaner as necessary.
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